WELCOME TO THE BLUEMOUNTAIN.COM HELP CENTER

No. Mobile delivery of an ecard with a gift card attached is not possible at this time. If you would like to send an ecard with a gift card attached, you will need to access BlueMountain.com from your desktop to send your ecard and digital gift card.

Our gifting partner, Jifiti, can be reached at:

Phone: (855) 858-0600

Email: customercare@jifiti.com

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.

You can cancel the ecard from being delivered as scheduled, but the digital gift card cannot be canceled.

In this situation you will need to cancel the scheduled ecard with the directions below and then contact Jifiti, our gift card provider, at customercare@jifiti.com for a refund.

To cancel a scheduled ecard:

1. 1. Sign into your BlueMountain.com account.
2. 2. Click on “My Account” in the top right.
3. 3. Click on “Scheduled Ecards” to the left.
4. 4. Locate the email address of the recipient of the ecard and gift card. Remember that our “Sent Ecards” page is organized by month.
5. 5. There will be a gray cancel button that you can click to cancel the delivery of the ecard, if it is scheduled to go out more than 24 hours in advance.
6. 6. Click on the orange “Yes, Cancel” button to cancel delivery of the ecard.

If you are unable to cancel the scheduled ecard, please call BlueMountain.com Customer Support at 888-254-1450.

If you have questions regarding the ecard you sent, please contact BlueMountain.com Customer Support for help at help@support.BlueMountain.com.

You can also request a refund by contacting our digital gift card provider via email at customercare@jifiti.com.

You can find basic information about your digital gift card on the “Order History” page under the “My Account” section by following the directions below.

1. 1. Sign into your BlueMountain.com membership.
2. 2. Click on “My Account” on the top right of the website.
3. 3. Click on “Order History” located on the left.
4. 4. Under “See Purchase History” click the drop-down menu to select digital gift cards.

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.

No, our gift card feature is available for U.S. and Canadian members only.

The purchase will show up on your credit card statement as: “Jifiti Blue Mountain.”

The charge will show as “pending” on your statement for up to a day before it’s authorized.

If you have questions regarding the Jifiti purchase, please contact BlueMountain.com Customer Support.

You can add a gift card to many of the ecards on BlueMountain.com. To attach a gift card to an ecard, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select an ecard you would like to send and click the “Personalize and Send” button to the right of the ecard.
2. 2. On the “Personalize Your Greeting” page, enter your personalized message.
3. 3. Click the “Share or Send” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
4. 4. Enter your recipient’s name and email address and when to send the ecard.
5. 5. Under “Want to Add a Gift?” select “Gift Cards.”
6. 6. Click “Add a Gift and Send” will take you to our gift card options.
7. 7. Once you select a gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.
8. 8. Your recipient will then receive an email with a link where they can pick up the ecard and redemption information for their gift card.

If you have questions about redeeming your gift card, please reach out to our digital gift card provider, Jifiti, at customercare@jifiti.com.

If you have questions about the ecard itself, please contact BlueMountain.com Customer Support for help.

You can add a digital gift card to any of the Creatacards being sent via email. To attach a gift card to a Creatacard™, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select a Creatacard™ you would like to send and personalize it how you wish.
2. 2. Click the “Share or Print” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
3. 3. Enter your recipient’s name, email address and the date you wish for your card to be sent.
4. 4. Check the gift card box under “Want to Add a Gift?”
5. 5. Clicking “Add a Gift and Send” will take you to our digital gift card options.
6. 6. Once you select a digital gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.

If your recipient is not able to locate the ecard in their spam or junk folder, please verify that your ecard was sent to the correct email address.

If you need to edit the email address, you can resend the ecard and digital gift card from your account by following the instructions below:

1. 1. Make sure you are signed into your BlueMountain.com membership.
2. 2. Select the “My Account” link at the top right.
3. 3. Click on “Sent Ecards” to the left.
4. 4. Locate the ecard and digital gift card. (Make sure the correct month is displayed in the drop-down.)
5. 5. If the recipient has not picked up the ecard, you will see the option to click “Resend.”
6. 6. This will take you to the ecard personalization page where you can edit your recipient’s information on the final page and select “Resend Ecard & Gift Card.” Please note: you will not be charged again for your digital gift card through this resend flow.

If the ecard and digital gift card is in “Sent Ecards,” then it was sent.

If the email address of the recipient is incorrect, you can click “Resend” under the ecard in “My Account” and then “Sent Ecards.” This will enable you to change the email address of the recipient and resend. You will not be charged again when resending your ecard and digital gift card and you should see a message on the final send page that says, “Gift Card Already Purchased” and you will click “Resend Ecard & Gift Card.”

If the email address of the recipient is correct, the ecard should have been received. However, email programs and service providers can filter or block incoming messages. As a result, your recipient may locate the ecard in the spam or junk folders of their email program. Unfortunately, this is something we can’t control.

If you are unable to resend the ecard and digital gift card from the “Sent Ecards” page, please email BlueMountain.com Customer Service with the following information:

1. 1. Original email address the ecard and digital gift card were sent to
2. 2. The recipient’s correct email address
3. 3. Date of purchase
4. 4. Dollar amount
5. 5. Type of digital gift card

Please note BlueMountain.com Customer Support can only request a refund or a resend of the digital gift card, on your behalf, from Jifiti.

For further digital gift card assistance, please contact Jifiti directly at 855-858-0600