SITE TOOLS

Reminders

Is the reminder service free?

Yes, reminders are a free service for our users. To access your reminders, sign in or register for a free account.

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How do I add an anniversary or birthday reminder?

Once you’re on the “Contacts & Reminders” page, click on “Add a New Contact.” You will then be prompted to add a new contact along with the option to add a birthday and anniversary reminder. If you’d like to add a reminder for an already existing contact, simply click the pencil icon to the right of the contact’s name and you’ll be taken to a page where you can add a birthday and anniversary reminder.

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Do I need to provide all the information that is asked for in a birthday reminder?

No, you can choose to provide as much or as little information for each birthday. However, with less information, we will not be able to provide you with specific ecard and print-at-home recommendations for that occasion.

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What happens to the email address(es) I provide?

As always, we regard everyone’s privacy and will neither sell nor share their email addresses with any third party.

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What do I do if I am not receiving my reminders?

It is likely that your email client is not permitting you to receive our messages. To remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, AT&T, Yahoo, Gmail, etc.):

help@support.BlueMountain.com

services@support.BlueMountain.com

services@BlueMountain.com

reminders@BlueMountain.com

ecards@BlueMountain.com

Once you have added these addresses, you should receive mail from us. If you still do not see the email appear in your Inbox, please check your junk mail to make sure that the messages are not automatically being routed there.

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Do I need to provide a birth year when adding/editing birthday reminders?

No, when adding/editing birthday reminders, you can skip the optional year field, as it is optional.

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Can I sort my reminders in other ways than what’s listed?

Reminders can be sorted by name, email, birthday or anniversary.

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Address Book

What is the address book?

The address book allows you to quickly send a greeting to one person or a group of people. It stores name, nickname, email address, screen name and mailing address for your important contacts.

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How do I add people to my address book?

To add people to your address book, you must be signed into the site. Click on “My Account” located in the top right corner of our website. Select “Contacts & Reminders” then “Add New Contact” and enter the information requested.

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How do I import another address book?

We do not currently offer the ability to import contacts to your address book through another address book. We apologize for any inconvenience this may cause.

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How do I see my entire list of contacts?

You can see all your contacts at once; however, larger address books may take more time to load. If your address book is not loading properly, please contact the BlueMountain.com Help Center. To view your entire address book, please follow the steps below:

  1. 1. Sign into the site.
  2. 2. Click on “My Account” located in the top right corner of our website and then select “Contacts & Reminders.”
  3. 3. Use the scroll bar on the right-hand side of your list to view your entire list of contacts.
  4. 4. You may sort your contacts by first name, email address, birthday or anniversary by clicking the corresponding header at the top of the list.

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How do I add a group to my address book?

We do not currently offer the ability to add groups to your address book. We apologize for any inconvenience this may cause.

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How do I send an ecard using an email address in my address book?

  1. 1. Click “Select from Address Book” on the personalization page.
  2. 2. Check the box next to any email address you wish to send the card to.
  3. 3. Click “Add Recipient(s)” and the email addresses will be added to the recipient list.
  4. 4. If the address book does not appear, please be sure that you do not have a pop-up blocker enabled. If you do, it will not permit the address book to open.

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How do I edit and/or remove people from my address book?

To edit any contact information, click on the “Pencil and Paper” icon to the right of the contact. Don’t forget to click the “Save Contact” button to save any changes.

To remove a contact from your address book, you must be signed into the site. You can delete a contact by selecting the checkbox icon to the left side of the contact’s name. Once you select the checkbox next to the contact(s) name you would like to remove, a blue trash can icon and the word “Delete” will appear to the top right of the address book, above the pen-and-paper editing icon. Click that to remove the contact from your list. Important: This action is immediate and cannot be undone.

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