WELCOME TO THE BLUEMOUNTAIN.COM HELP CENTER

Type www.BlueMountain.com in the address bar at the top of your browser window. We recommend that you do not use bookmarks, favorites, email links or a search engine. Once you are signed in, follow the instructions below to send an ecard by email.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize and Send” button.
3. 3. Type your personal message instead of pasting from another document. You can change the font, size, style and color with the tools located just above this message field. Highlight the text and then make the changes. We also provide suggested messages and an option to add a photo.
4. 4. Preview message.
5. 5. “Send Card Via Email” is the default setting.
6. 6. Click “Continue to Delivery Information.”
7. 7. Type your recipient’s email and name in the fields provided. Note that we now type the recipient’s email address in the first field and the name in the second field. “Open Address Book” will allow you to send from saved contacts. An ecard can be sent to up to 50 people via “Add More Recipients.”
8. 8. Schedule delivery. Your ecard is sent by default the same day. Use dropdowns to schedule up to a year in the future. An ecard set for future delivery will be delivered just after 3:00 a.m. EST on the date of your choice.
9. 9. Set notifications under “Please email me ...”
10. 10. Review option to add a gift card.
11. 11. Click “Send Ecard.”
12. 12. See the sent confirmation and option to resend the card. Or go to “My Account” and then to “Ecards & Gifts Sent” to review the status of your sent ecards.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize & Send” button. Create your personal message in the space provided.
3. 3. On the “Personalize Your Message” page, you will see the option to “Share or Send.”
4. 4. Click the “Share or Send” button to continue, then select “Send via Email” or “Post to Facebook.”
5. 5. Your choice will take you to a page where you can click on the “Copy Link” button.
6. 6. The link to the ecard that you created will now be copied.
7. 7. Once you’ve finished copying, open any messaging app that you may have on your desktop or mobile phone.
8. 8. Paste your link into your text message or wherever else you would like your ecard to be seen! Please note that to send a text message you will need to be on a device with texting capabilities. In your “Sent Cards,” the recipient will display as “Shared” for any cards shared with this method.

As a paid member of BlueMountain.com, you can resend an ecard by using the “Greetings Sent” feature. First, please make sure you are signed in as a member. Then, follow the steps below:

1. 1. Click on “My Account” in the upper right-hand corner of our website and click on “Sent Ecards.”
2. 2. You will see a list of the ecards you have sent in the current month. To access other months, please use the drop-down box at the top of the page.
3. 3. Look for the ecard you would like to resend. Click the “Resend” link below the ecard thumbnail.
4. 4. If the recipient’s email address was entered incorrectly, you can edit it here and send again.

If you’re interested in resending an ecard that included a gift card, please see the following directions.

1. 1. If the recipient has not picked up the ecard, you will see a “Resend Ecard and Gift” button. Use this to edit the recipient’s information and resend your ecard and digital gift card. Please note that if the recipient has opened the ecard, you will not have the option to resend. If you need to resend the digital gift card, please provide the following information to Customer Support and we will submit a request to Jifiti to resend your digital gift card.

• • Name:
• • Email address:
• • Original email to which the digital gift card was sent:
• • Email to which the digital gift card should be resent:
• • Digital gift card purchase date:

Unfortunately, ecards sent for immediate delivery cannot be canceled or retrieved to be edited. Once an ecard has been sent, there is no way to stop the delivery.

If you are a paid member and your ecard was scheduled for a future delivery date, you may edit or cancel an ecard up to 24 hours before the delivery date.

To edit or cancel a scheduled ecard:

1. 1. Click on the “My Account” button at the top of the page and then select “Ecards & Gifts Sent.”
2. 2. Locate the greeting you wish to send. If your ecard was not sent this month, you will need to change the month displayed from the drop-down menu.
3. 3. Choose “Edit” or “Cancel” located next to the ecard you wish to change.

Ecards are usually sent within an hour. You can choose to receive a confirmation email during the sending process. Our optional confirmations are found under “Ecard Notifications” on the “Personalize Your Ecard” page. If you have selected to receive a confirmation, we will send you an email to let you know your ecard was sent. The email contains a link you can use to view the personalized ecard that you just sent.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize & Send” button.
3. 3. Click on the “Add a Photo” button. A pop-up window will appear allowing you to access your photos.
4. 4. Click the “Browse” button.
5. 5. Select the photo you wish to add to your ecard and click “Open.”
6. 6. Click the “Add Photo” button.
7. 7. You may see a prompt to install “Spell Check and Photo Ecards” from “American Greetings, Inc.” Please add this. If you experience a problem, you will need to check the various settings on your browser to see if you are able to download and run browser add-ons.

Special note: We require you to own the rights to the photo and agree to our terms of service. Remember to check the appropriate box to confirm your compliance with these terms.

There are a number of reasons why your recipient may not have received your ecard. The first thing you should do is check your "Sent Cards" located under "My Account" and double check that their email address was entered correctly. If there was an error with the recipient's email address then you will need to resend the ecard with the correct address. Simply click on the resend link next to the card and follow the prompts. Please click here to go to your "Sent Cards".

If the recipient's email address does show correctly in your "Sent Cards" then we did send a notification email to that address for your card. If they did not receive the email notification it must have been routed or blocked by their email provider and/or spam filter.

It is not uncommon for spam filters to block the notification for ecards by default. The notification email will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the ecard, even if they check their spam folder.

By default, we will send a copy of your ecard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.

Yes, these cards are only available to BlueMountain.com members. If you are not a member, please click the “Join” button at the top of the page for membership details.

1. 1. Type into each field to personalize and then click "Generate" to create an AI message for your recipient.
2. 2. Use the AI message that was generated or add/edit.
3. 3. Choose a voice to say your greeting and click "Preview" to listen.
4. 4. Once you have finished customizing what you want your Talking SmashUp to say, click “Personalize & Send.”

1. 1. Upload your selfie photo.
2. 2. Type into each field to personalize and then click "Generate" to create an AI message for your recipient.
3. 3. Use the AI message that was generated or add/edit.
4. 4. Choose a voice to say your greeting and click "Preview" to listen.
5. 5. Once you have finished customizing what you want your Selfie SmashUp to say, click “Personalize & Send.”

For Apple MacBook laptops: We suggest checking the audio output settings for your device:

1. 1. Open the Apple menu.
2. 2. Select “System Preferences.”
3. 3. Choose the “Sound” panel.
4. 4. Click the “Output” tab.
5. 5. Select the “Internal Speakers” option.
6. 6. Be sure that the “Headphones” output option is not selected.

For Apple iPhone and iPad: We suggest checking the audio output switch for your device.

1. 1. Locate the physical switch on the side or top of your device.
2. 2. Move the switch into the “On” position. (You can see if it’s on by a notice coming up on the top of your screen saying “Silent Mode Off” when the switch is in the proper position.)

For Windows 10 devices: We suggest checking the audio output settings for your device.

1. 1. Open “Settings.”
2. 2. Click “System.”
3. 3. Select “Sound” from the menu on left side of window.
4. 4. Make sure your output device is selected in the drop-down box under “Choose Your Output Device.”
5. 5. Make sure your volume is at a comfortable level using the volume bar located on this screen.

For Android devices: We suggest checking with the manufacturer of your phone to determine the best way to check your sound settings.

Upon returning to the site and reloading the card, you should be able to hear the music accompanying our ecard.

1. 1. Type www.BlueMountain.com into your browser.
2. 2. Go to the ecard pickup link at the bottom of the page.
3. 3. Enter your specific greeting ecard code.

If you would like further information on how to detect fake ecard emails not from us, click here.

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you’re still unable to view the ecard, the following information may help.

Your browser’s cache stores information about the web pages you’ve visited. Clearing your cache regularly frees up disk space on your computer, increases the computer’s performance and rids your computer of any corrupted files.

Follow the instructions in your browser’s “Help” section for clearing the cache. Once the cache has been cleared, close your browser window and reopen it.

If you are at work, your company’s firewall may prevent you from viewing our ecards. Check with your company’s network administrator to find out if this is the case.

If you need further technical assistance, please call Customer Support at 1-888-254-1450. We are open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.

Here are some specific things that can help you determine if the email you received is from BlueMountain.com.

Please note that we have recently made some important updates to our ecard emails to help you better recognize legitimate senders (read more about the important updates to our ecard emails to help you better recognize legitimate senders here).

If you are concerned about whether your ecard notice is valid and truly from BlueMountain.com, you can always follow these guidelines:

BlueMountain.com ecard Emails vs. Fraudulent Ecard Emails:

Subject Line of the Email

Ours: (Sender’s name) has sent you an ecard from BlueMountain.com.

Theirs: Subject line varies (i.e., “You’ve received an ecard from a classmate!” or “You’ve received a postcard from a family member!”).

Email “From”

Ours: Ecard from BlueMountain.com [ecards@BlueMountain.com]

Theirs: BlueMountain.com [mailto: htgrb@dll.com] (Note that the email address is random. This is just an example.) The malicious email could also be from what looks to be an actual personal email address.

Body of the Email

Ours: We will always include the sender’s name and email address within the body of the email itself. You should personally recognize this individual before engaging further in the email. If you have any doubt as to whether you know the individual mentioned, go directly to our site and search the pickup code there.

Theirs: May or may not include random individual’s name and email address.

Links within the Email

Ours: Our pickup link will always include BlueMountain.com in the link itself. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.

Theirs: Their pickup link does not start with www.BlueMountain.com, but instead shows a series of numbers (commonly referred to as an “IP Address”). Or sometimes the link is not a series of numbers, but when you hover over it with your cursor, an IP Address may appear. Do not click on any of these links.

If you believe you have been subjected to an invalid ecard notice, again please do not click on any links within that email. Please forward to security@BlueMountain.com to help further the investigation. Due to the nature of this email address, we will not be able to personally respond back to you regarding your email, but you can be assured that your example will help to further our investigation.

We are very sorry that you received abusive communications in the form of one of our ecards. This obviously violates our “Terms of Service” and will not be tolerated. Unfortunately, given the open nature of the Internet, we are limited in what we can do. Generally, when users send emails of this nature, they use a false name. Our technology does not allow us to verify the email address of ecard senders.

We do have certain information about senders such as IP address and cookie number. Unfortunately, we are prohibited by law from releasing that information absent a subpoena or search warrant. If you feel physically threatened, you should contact your local law enforcement authorities immediately. We will cooperate with their investigation in any way we can, consistent with applicable law and our privacy policies.

If you would like, we can block your email address so that you will receive no further ecards from our site. Please be aware that this will also prevent family and friends from sending you appropriate ecards. If you want to take this step, let us know and we will start the process.

Ecards and other digital greetings sent to you or a recipient are stored for 13 months from the delivery date. After this time, they will no longer be available to view.

Free ecards are stored for 30 days.

If you are a member, then your paid cards received are stored for 13 months. Non-member and free sends are stored for 30 days.

We’re sorry to learn that your ecard wasn’t received.

Please follow these steps after signing in:

1. 1. Click on the “My Account” link at the top of the homepage.
2. 2. Select “Sent Cards.” The “Sent Cards” page maintains a record of all ecards that you have successfully sent in the last year.
3. 3. Check the email address of the recipient.
   • If the ecard is in “Sent Cards,” then the ecard was sent. If the email address is incorrect, click on ”Resend.” This will enable you to change the email address and send it again.
   • If the email address of the recipient is correct, the ecard should have been received. However, email programs and service providers can filter or block incoming messages. As a result, your recipient may locate your ecard in the spam or junk folders of their email program. Unfortunately, this is something we can’t control.

To resend an ecard that hasn’t been received, please do one of the following:

1. 1. Forward the copy of the ecard we sent to you to your recipient. Look for the subject line, “Your greeting has been sent!”
2. 2. Click on “Resend” under the ecard in “Sent Ecards,” send the ecard to yourself and forward it to your recipient.
3. 3. Click on “View” under the ecard in “Sent Ecards” and copy the address in the address bar of the window that displays the ecard. Paste this into a normal email and send to your recipient.

To schedule an ecard, please sign in to your BlueMountain.com membership and follow these directions.

1. 1. Select the ecard you would like to send and click the “Personalize and Send” button.
2. 2. Add your personal message.
3. 3. Select “Share or Send,” then “Send via Email.”
4. 4. Add your recipient’s name and email address.
5. 5. Look for the “Want to Send This Ecard Later?” (optional)
6. 6. Select the month, day and year from the pull-down menus. You may also use the calendar located to the right of the pull-down menus.
7. 7. Click the “Send Ecard” button. The ecard will be delivered at 3:00 a.m. EST on the selected date. You will not receive another email notification alerting you that the ecard has been sent on this date.
8. 8. You can check your “Scheduled Cards” page for the scheduled ecard.
   • 1. Click on the “My Account” button located at the top of any page, then click on “Scheduled Cards.”
   • 2. Locate the scheduled card. You will find the order date, target delivery date, the email address of the recipient and options to “View or Edit/Cancel.”

Please note that only ecards sent via email can be scheduled.